Whether you’re a property owner interested in EV charging solutions or a driver needing support, we’re here to help.
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Get supportDiscover how Greenspot can enhance your property with sustainable and reliable EV charging solutions. Reach out to our sales team to discuss how we can meet your specific needs.
Need help with our EV charging stations? We’re here to assist you with any questions or issues you may have. Contact us through the options below.
Is my car compatible with Greenspot stations?
Greenspot charging stations are compatible with the widely adopted NACS standard, covering the majority of electric vehicles. If your car uses the CCS standard you’re able to use an adapter to charge.
This charging station isn’t working. What should I do?
If you are having trouble with a charging station, please contact us using the customer support form, or contact our 24/7 driver support line at (201)-347-7794. Our team will assist and help you find you an operational charging station if the issue cannot be resolved over the phone.
Do I need an app/account to use the chargers?
We offer a guest checkout option where no app or account is needed. The app provides more features and is better/faster for tenants using the chargers on an ongoing basis.
What are the different types of chargers?
There are three types of chargers: Level 1, Level 2 and Level 3. Level 1 chargers take 10-12 hours to charge, and are typically only found in residential homes. Level 2 chargers offer a full charge in 2-6 hours and are typically found in public places, such as parking garages, hotels, and retail sites. Level 3 chargers, or DC fast chargers, can charge a battery in 30-45 minutes and are found in highly trafficked areas.
Within each Level of charger, there are varying qualities by manufacturer and varying amperage (resulting in the timing range). Greenspot only installs high quality, commercial grade Level 2 chargers at 48 or 80 amps.
How do I end my charging session?
For most stations, you can simply unplug the charger from your vehicle to end your session. For some Level 3 chargers, you may need to hit a stop button on the charger to end your session. If you started your session with an RFID card, you may need to swipe your RFID card again in order to end your session.
How do I pay for the service?
Single time users can pay by credit or debit card via the QR code printed on the machine. Regular users (e.g., tenants, and frequent guests) can store their payment information via our app.
How much does it cost to charge my car?
Just like gas, charging an EV isn’t free. You should expect to pay $12-$25 per charge, which is still usually cheaper than gas. We aim to offer the lowest cost charging for you in your local area.
Do I need an app/account to use the chargers?
We offer a guest checkout option where no app or account is needed. The app provides more features and is better/faster for tenants using the chargers on an ongoing basis.
